Frequently Asked
Questions

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Dealership inventory management, service loaner fleet management, connected cars — it can all get a little confusing.
But worry not! We’re here to answer any question you may have about Zurich Connected Cars. And if there’s anything we missed, be sure to get in touch.

Connected Cars and Dealership Management Systems

New to the idea of connected cars and dealership inventory and fleet management systems? Here are some answers to common questions.
What is a connected car? And how does a connected car work?

A connected car is a vehicle that can communicate with outside systems. Connected cars internet connections or other similar protocols to send and receive data. The transmission of such data can help vehicle owners keep track of location and important vehicle metrics as well as assist drivers with navigation or improving their driving experience.

What is car inventory management software?

Car inventory management software helps dealerships monitor the location and condition of their vehicle fleet. Such software can help you find the exact location of each vehicle in your fleet, monitor critical indicators like fuel levels and battery charge, and even send you alerts for unauthorized usage when vehicles are started outside of normal business hours or if they cross specified geographic boundaries.

In even simpler terms: car inventory management software helps you sell more cars by speeding up the process and making sure the right vehicle is available at the right time.

What are the benefits of connected cars?

Connected cars can have many benefits, depending on what type of connected car and what they are being used for. For dealerships, connected cars can improve productivity by making it easy and fast to locate vehicles and view important indicators like fuel and battery levels. They can also reduce costs by detecting or deterring unauthorized usage. They can save dealerships time and money by reducing man-hours required to conduct audits and also improve the customer experience by making sure vehicles are ready and in good condition.

Long story short — connected car inventory management systems can help you sell more cars.

Do I need a connected car system for my dealership?

While some dealerships operate without a connected car system, many other dealerships are adopting the technology. According to research by Reports and Data, the global connected car market is expected to grow to $197.12 billion by 2026, up from $41.37 billion in 2018. A connected car system might be worth investigating if your dealership wants to streamline inventory management, monitor their fleet for unauthorized usage, and improve the customer experience by reducing waiting times and making sure vehicles are ready for usage when expected.

Want to learn more about Zurich Connected Cars and dealership inventory and fleet management? Find out how it works.

What is Zurich Connected Cars?

At Zurich Connected Cars, we designed a system specifically for dealerships to help them reduce operating costs and improve the customer experience. Our system was designed to be easy to use and affordable for dealerships of all sizes. Some key features include:

  • Locate each vehicle in your inventory and fleet with GPS tracking
  • Accessible by web portal or mobile device so you can monitor from anywhere at any time
  • Notifications and alerts for unauthorized usage or low fuel and battery levels
  • Cybersecurity
  • Free installation assistance and ongoing support

Learn more about how we help with dealer inventory and loaner fleets — so you can sell more cars and save on monthly expenses.

What are the benefits of choosing Zurich Connected Cars for dealership inventory and loaner fleet management?

Zurich Connected Cars offers an out-of-the-box system that your dealership can use immediately to keep track of your vehicle inventory. Some key benefits include:

  • Being able to locate vehicles by GPS from anywhere
  • Getting alerts for critical indicators like low fuel or battery levels
  • Notifications to monitor unauthorized usage
  • Easy to install and use
  • Free training and ongoing support
  • Affordably priced with bulk discounts available — check out our pricing plan options

Zurich Connected Cars is a part of Zurich Insurance Company, one of the largest and most trusted dealership insurance companies. Our technology is used by over 1,900 dealerships.

What is an OBD2 dongle?

The OBD2 dongle is an adapter that you plug into the OBD2 slot of each vehicle that you want to track. Its average power consumption is about 1.3mAh, lower than 10% of the average vehicle power when parked so that it can monitor vehicle status without draining the car battery. 

Also written as OBD-II, it stands for on-board diagnostics II, and refers to the data port under the dash of every car manufactured in 1996 and beyond. It provides technicians and owners a way to read information from the vehicle’s sub-systems and computers. 

Learn more about our device.

How do we install the dongle?

To install, simply plug the dongle into the OBD2 slot of the vehicle and start the engine for one minute. The adapter will automatically gather data from the vehicle which you will be able to view when you log into our system.

Learn more about how it works.

Can we re-install the dongle from car to car without sending a request to the support team?

Yes, simply remove the dongle from the old car and plug it into the new car.

Is the system secure from hackers and cyber threats?

We take cybersecurity seriously so that you can focus on running your business. Our technology is ISO 27001 certified and our cloud service is based on Microsoft Azure, which is trusted by over 95% of Fortune 500 companies.

How reliable is the hardware?

Hardware failure can be a big inconvenience when trying to use a connected car system. Our hardware is produced in a TS/IATF 16949 certified facility and is ISO 16845 certified. Each device goes through a multi-stage test to make sure it is working before it is packaged and shipped. Finally, our hardware is under a lifetime warranty. Visit our device page to learn more about our hardware.

What is the cost of your vehicle tracking system?

Our plans are very affordably priced. We also offer enterprise levels plans for car yards with 5,000 vehicles or more. Learn more about our pricing plans.

What’s included with the price?

Our price includes everything you will need to get started including hardware, data plan, access to our portal, and mobile app (optional). We also provide free training so that your employees will know how to use the system and come on-site to help you get everything installed properly.

Ready to get connected?

How much can I save by using a connected car system?

Dealers can save an estimated $2,000 per month per salesperson. Loaner fleets can expect to save $21 per vehicle per month in fuel costs. The ability to monitor mileage can also save $1,000 per rooftop each year by maximizing OEM credits for loaner mileage cutoffs.

Check out this infographic to get more details on how much dealerships can save with a connected car system.

Where can I get help if something went wrong or if I have questions?

Feel free to contact us by phone or email if you have any questions. Customers can also get in touch with us through our web portal and mobile app by email or chat.

What are your customer support days and hours?

Our lowest pricing plan includes 8 hours a day customer support for 7 days a week. You can also sign up for an upgraded service tier that includes 12 hours a day for 7 days.

Do you offer customized features based on our needs?

If your dealership has special requirements or feature requests, contact us and we will let you know if we can accommodate you. We are continuously improving our system based on customer feedback and also do some customization for select clients.

How long does it take to get started?

Our hardware is plug-and-play and we only need your email address to get you set up in our portal so you can get started right away. Learn more about how easy it is to get connected.

What do I do if I want to get started or learn more?

To get started, simply fill out the contact form below and we’ll get in touch with you to schedule a demo, discuss pricing, and answer any questions you might have. Customers that decide to move forward usually start with a free trial where they can try out our system to see if it is a good fit for their needs.

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